Arabian Automobiles (AAC), the flagship company of the AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, is proud to reveal that Dubai Economy has awarded the company the prestigious “Best Service Performance Outlet” award for the 2020 Cycle – Dubai Service Excellence Scheme (DSES). The accolade was granted in recognition of INFINITI Center on Sheikh Zayed Road for delivering an exceptional retail sales customer experience.

This award marks the seventh consecutive year for Arabian Automobiles. AAC has been a part of the DSES Mystery Shopping Program since 2014, with eight of its showrooms registered for this mystery shopping survey across Dubai and Sharjah, and has won the prominent “Best Service Performance Brand/Outlet” award for every year since in the specialized retail category, standing as a clear testament to the company’s dedication and efforts in ensuring the delivery of exceptional customer experience.

The Dubai Service Excellence Scheme is a quarterly mystery shopping program that aims to promote excellence in retail sales customer service standards and recognize businesses by evaluating companies on their processes and policies. Arabian Automobiles had previously earned this accolade in 2016 and 2018 for Nissan, in 2017 and 2019 for INFINITI, and in 2015 and 2020 for Renault.